What days and times can I get groceries delivered?

Related questions:

• How do I cancel my membership?

  • You can cancel your membership at any time.

    1. Log into your account at shipt.com/login or via the Shipt mobile app.
    2. Select Account.
    3. Select Shipt Membership Profile.
    4. At the bottom, select How to cancel my membership.
    5. Tap Yes, cancel membership.

    
    If you'd prefer to cancel your membership by contacting our customer support team, you can call our dedicated line at (205) 259-7798 between 6 a.m. - 8 p.m. CT.

    If you signed up for a Shipt membership through Target, you can cancel your membership through the Target app. If you still need assistance, please contact Target Guest Services at 1-800-591-3869 and they will be happy to help. 

    A confirmation email will be sent to the email address associated with your Shipt account as soon as your cancellation has been completed.

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• Can I add items to my order after I have placed it?

  • Yes! You can add items to your order up to one hour before your requested delivery window.

    To add an item through your app:

    • Tap Orders from the menu.
    • Tap the order you'd like to add to.
    • Tap Update items.
    • Search for the item you want to add.
    • Save your updated order.

    
    Your Shopper will be notified that you have updated your order!

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• How do I edit items, ensure item quality, and/or return items on my pickup order?

  • Your shopper will be happy to remove or add any items to your order, at no additional charge, before you arrive at the store to pick up. Once you've arrived at the store and your shopper has checked out, no further adjustments can be made to your order. 

    Your shopper will handle your items with care, and that includes bagging your frozen and refrigerated items separately, or keeping them refrigerated and frozen after checkout until you arrive. 

    If you have any issues with an item on your order or would like to return it, you can contact us through the app: 

    1. Go to Orders
    2. Find the order with the item you want to return
    3. Tap Any feedback on the items?
    4. Tap Issue for each damaged item
    5. Tap the appropriate response and add a note if you like 

    
    

    Our support team will promptly send you a follow-up email. You have up to 7 days to report an issue with your order. 

    
    

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