If an unexpected issue arises and we're unable to deliver your order in the requested delivery window, we’ll automatically reschedule it for the next available delivery window.
If the new delivery window doesn’t work with your schedule, you can give us a call at 205-502-2500 or join Live Chat to reschedule it for a date and time that works better for you.
Absolutely! You can send groceries to anyone as long as their zip code is in Shipt's coverage area. To check if their zip code is covered, click here.
To have groceries delivered to someone else, tap Account, then Addresses in the Shipt app. Add the address where you'd like the groceries delivered and select it before you build your cart. If you have any special notes or delivery instructions for your shopper be sure to add them at checkout.
You can cancel your order in the Shipt app anytime before your shopper starts shopping.
If your shopper has already started shopping, please contact Shipt Support via Live Chat or give us a call at (205) 502-2500 for assistance.
You can check the status of your order in the Shipt app by tapping Orders on the home screen and selecting your most recent order. The order status will be visible at the top of the page.
You’ll also receive a notification when your shopper begins shopping. Once the order status shows “Shopping in progress,” you can tap View order progress to follow along in real-time as your shopper collects your items in the store. Depending on your substitution preference, your shopper may also contact you about out-of-stock items.
If your app indicates that your order was delivered and you have not received it, please contact our support team at 205-502-2500 or start a Live Chat and we'll be happy to assist!
Yes! We will shop for and deliver your groceries with the same care that you would.
Special attention is paid to items that need to be kept cold or warm.
Shoppers will make sure to get them to you quickly and safely!