Do early tips get factored into shopper pay?

Related questions:

• Why was I charged a different amount from the original total?

  • The final amount that you're charged will always reflect the cost of the items that you receive. There are several reasons that this charge could be more or less than the original total at checkout. 

    • Special Requests -  we won't know the cost of these items until the shopper finds them in the store

    • Out of stock items - items that are out of stock in the store will be removed from the order, reducing the final charge

    • Substitutions - if the item you requested is out of stock and an adequate substitution is selected by the shopper, you will be charged for the price of the substituted item

    • Added Items - items added to your cart after checkout will be added to the order total, increasing the final charge

    
    

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• Will my shopper receive the entire tip or does some of it go to Shipt?

  • Shoppers receive 100% of the tip you include on your order. You're able to provide a pre-tip at checkout or apply one once your order has been delivered. 

    If you have any questions or concerns about your tip, you're welcome to give us a call at 205-502-2500 or reach out via LiveChat and we will be happy to help! 

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• Are there any digital Shipt coupon restrictions?

  • Digital coupons may be offered on all retailers through Shipt and they can be applied to your order with just one click! Each item can only qualify for one coupon and cannot be applied to multiple promos on Shipt (e.g. Spend, Get deals).

    If a qualifying item turns out to be out of stock, the digital coupon will unfortunately not be applied. However, if a portion of the items are in stock, part of the coupon will still apply (e.g. If you use a Buy 2, get $2 coupon and there’s only 1 available, you will get $1 off). If an item was previously out of stock and added to a new order before the expiration date, the coupon will be automatically reapplied. 

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• Can I tip in cash?

  • Yes, you can tip your shopper directly with cash when they deliver your order. 

    If you have any questions or concerns, you're welcome to give us a call at 205-502-2500 or join LiveChat and we'll be happy to help! 

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