I’m not receiving texts from my shopper. What should I do?

Related questions:

• I am having problems with the app. How do I fix it?

  • 1. Verify that your phone has been updated to the latest version of its operating system.

    2. Verify that your Shipt app has been updated to the latest version.

    3. If both your phone’s operating system and your Shipt app are up to date, then try closing and reopening the app.

    • iPhone: On an iPhone X or later, an iPad with iOS 12 or later, or iPadOS, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps
      • Swipe right or left to find the app that you want to close.
      • Swipe up on the app’s preview to close the app.
    • Android: Select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, by selecting the ‘Recent Apps’ icon again.

    4. Try to open your Shipt app again by clicking on the Shipt icon. If the app still does not work, then try turning off the phone completely and turning it back on.

    • To power off an iPhone: Press and hold the Power and Volume Down buttons until the option ‘slide to power off’ appears. Slide the power button to the right and wait while the phone turns off. Then turn the phone back on by holding the Power button.
      
      
    • To soft reset an iPhone: Press and hold the ‘Sleep/Wake’ button (the thin rectangle button) and the ‘Home’ button at the same time for at least 10 seconds until the Apple logo appears. Let go of both buttons. The phone will continue through the usual process of starting up.
      
      
    • To power off an Android: Press and hold the ‘Power’ button until the ‘Device Options’ appear. Select ‘Power Off’. The phone will shut down. Then turn the phone back on by holding the ‘Power’ button.
      
      

    5. Try to open your Shipt app again. If the app still does not work, then try reinstalling the app.

    • iPhone: Select and hold the Shipt app until a small ‘x’ appears on the upper left corner. Select the ‘x’. When the confirmation window appears, select ‘Delete’. The app will disappear from the Home Screen. Select the ‘Home’ button to exit from the feature. Then go to the app store to select the Shipt app to install it again.
      • https://apps.apple.com/us/app/shipt-same-day-delivery/id971888874 - Click on this link to access the Shipt app in the Apple App Store. Click on “Get” to download the app. If your app is out of date, you will need to click on the blue Update button to ensure you are using the latest version.
        
        
    • Android:Open the ‘Settings’ app. Select ‘Applications'. Select ‘Application Manager'. Select the Shipt app. Select ‘Uninstall’. When the confirmation window appears, select ‘OK’. The app will disappear. Then go to the Google Play store to select the Shipt app to install it again.
      • https://play.google.com/store/apps/details?id=com.shipt.groceries&hl=en_US -
        Click on this link to access the Shipt app in the Google Play Store. Click on “Install” to install the app. If your app is out of date, you will need to click on the green Update button to ensure you are using the latest version.
        
        

    6. Once your Shipt app has been installed, try to open your Shipt app again. If the app still does not work, please contact us.

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    If you still experience issues after troubleshooting, contact our support team via Live Chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

    
    

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• How can I contact customer service?

  • You can contact our support team via Live Chat, email us at support@shipt.com, or call us at (205) 502-2500.
    

    
    

    Select Contact us at the bottom of this page to start a conversation with Shipt Support.
    

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    Si desea asistencia en español, solo menciónelo una vez que se conecte con nosotros. Español está disponible de 7 am a 8 pm tiempo Centro.

    
    

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• What do I do if my order isn't claimed by a shopper?

  • If an unexpected issue arises and we're unable to deliver your order in the requested delivery window, we’ll automatically reschedule it for the next available delivery window.  

    If the new delivery window doesn’t work with your schedule, you can give us a call at 205-502-2500 or join Live Chat to reschedule it for a date and time that works better for you. 

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