What are Shipt Passes?

Related questions:

• Can I use a gift card?

  • If it's a Visa or a similar reloadable gift card, then yes!

    Otherwise, we can only accept debit or credit cards in the app.

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• How can I contact customer service?

  • We have multiple ways you can contact us!

    
    

    You can contact our support team via Live Chat on our webpage. You can also email us at support@shipt.com or call us at (205) 502-2500.
    
    We also offer the option to contact us using our Shipt app!

    
    

    To contact us using our Shipt app:

    • Tap the account icon.
    • Select Help shown underneath your account information. A tab in your browser will be opened.
    • Open the new tab and tap the Live Chat button in the bottom right corner, then enter your name and email address.
    • Select Member Support, then Start Chatting.

    
    

    Si desea asistencia en español, solo menciónelo una vez que se conecte con nosotros. Español está disponible de 7 am a 8 pm tiempo Centro.

    
    

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• Can I order alcohol?

  • We offer alcohol delivery in select cities from a variety of retailers. If you are in the coverage area for this service, beer, wine, and spirits may be available for delivery. A $7 delivery fee may be applied to alcohol orders from select retailers.
    
    Please note that you must be 21 or older with a valid ID to place or receive an alcohol order. Due to state and federal regulations, our shoppers are legally required to confirm the recipient of an order with alcohol is 21 or older by reviewing a valid ID at delivery, regardless of the recipient's apparent age. The recipient must also sign for the delivery on the shopper's phone.

    We continually monitor, make accessible, and encourage shoppers to follow CDC recommendations. Protective equipment  (gloves, masks, and hand sanitizer) is readily available for all of our shoppers. We provide financial assistance to shoppers unable to shop due to a COVID‑19 diagnosis or quarantine order.

    While we understand concerns with this policy, ID scan and physical signature are still a requirement for alcohol delivery at this time.

    For a complete explanation of our alcohol policy, please see our terms of service.*
    *Note: Shipt and Shipt Shoppers are required to follow each state's specific laws and regulations for alcohol delivery, which may include order limits. If you have questions or need assistance with an order containing alcohol, you can contact Shipt Support through the Live Chat feature at the bottom of this screen or by calling (205) 502-2500.

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• I already have a membership. Why is the app prompting me to buy another?

  • Oh no! There are several reasons you may be getting this message, however, we are happy to help resolve it.

    Please contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

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• How much is a Shipt membership?

  • You can get unlimited deliveries with a Monthly or a Yearly membership. You can shop as often as you want and delivery is free for all orders over $35.* Already have a membership through Target? You can link your Shipt and Target memberships by logging into Shipt with the same email and phone number associated with your Target account.  

    Not ready to commit? You can sign up for a 14-day free trial.**

    Either way, you’ll need an account to get started. Sign up here!

    *Note: Shipt membership fees and one-time delivery fees vary by market. Deliveries under $35 with a Shipt membership will incur a $7 fee. All orders with alcohol (where available) may incur a $7 alcohol fee.

    **Note: at the end of the trial period, your account will convert to the membership plan of your choice.

    
    

    
    

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• How Does Shopping with Shipt Work?

  • Shoppers with Shipt have total control over when they’d like to work, as well as which parts of their area they’d like to shop. Shipt Shoppers set their own schedules according to their busy lives! They shop for and deliver groceries to Shipt's members within a requested time frame. Scheduling, accepting orders, and shopping orders are all done through the Shipt Shopper app.

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