What are Shipt Passes?

Related questions:

• Can I order frozen foods and other foods that need to be kept cold or warm?

  • Yes! We will shop for and deliver your groceries with the same care that you would. 

    Special attention is paid to items that need to be kept cold or warm.

    Shoppers will make sure to get them to you quickly and safely!

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• How is Shipt addressing varying gas costs across the country?

  • We know that no two markets are the same and that’s why we’ve identified a variety of options to best help shoppers. 

    We’ll continue to monitor the price of gas closely and stay connected to feedback from shoppers, customers and retailers.

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• What happens once my complimentary membership ends?

  • • For Visa Infinite cardholders, all memberships are auto-renewed into the paid annual membership at the then-current annual rate.
      
      
    • For all other Visa consumer credit cardholders who do not have a Shipt membership, complimentary memberships are auto-renewed into the discount memberships. Once the discounted membership ends, cardholders are auto-renewed into the paid monthly membership at the then-current monthly rate. For Visa consumer credit cardholders who already have a Shipt membership, once the complimentary extension of membership ends, cardholders are auto-renewed into the paid membership at the then-current rate.
      
      You may cancel your membership at any time before the renewal dates.
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• How do I change my address?

  • To change your delivery address:

    • On the app, tap the Account button in the bottom right corner. 
    • On the website, click the Account button in the top right corner.
    • Select Addresses.
    • Select Add new address to add a brand new address.
    • Tap Edit or Remove under an existing address to change or remove it.*
      *Note: you cannot remove the default address that's currently selected for delivery.

    
    

    If you still need assistance please reach out to our support team via Live Chat, call us at 205-502-2500, or email us at support@shipt.com.
    

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• Can I check out the app before I buy a membership?

  • Sure, just download the app and sign up for an account! Or, if you prefer to browse on desktop, simply go to shipt.com/shop to get started.

    You can browse the different retailers in your area completely free of charge and place a one-time order for a delivery fee. When you're ready to commit, you can sign up for unlimited delivery with either a Monthly or Yearly membership.*

    *Note: Shipt membership fees and one-time delivery fees vary by market. Deliveries under $35 with a Shipt membership will incur a $7 fee. All orders with alcohol (where available) may incur a $7 alcohol fee.

    
    

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• What if I don't have a cell phone or mobile device?

  • That's okay, you can still use our service here! 

    Please keep in mind that, depending on your substitution preferences, your shopper will text you regarding out-of-stock items on your order. If you cannot receive text messages, please type in the Delivery Notes that you only have a landline, and your shopper will give you a quick call instead.

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