Customer service

Related questions:

• Is there a minimum purchase amount for orders?

  • There is no minimum, although orders under $35 are subject to a $7 delivery fee. Delivery is free for orders over $35 as part of a Shipt membership. Additional terms apply.  To see a full list Offer Terms, visit shipt.com/offer-terms-for-visa.

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• Card on file

  • 1. What happens if I use a different card to complete my order purchase on Shipt?
       If you complete your order purchase with a payment method other than the Visa consumer credit card enrolled in this Shipt offer, you will be charged a $10 delivery fee. Switch back to the Visa consumer credit card used to enroll in the Shipt offer to receive free delivery on your next order over $35.

    2. What happens if I use a different card to pay for my discounted Shipt membership as part of this offer?
       If you change to another eligible Visa consumer credit card, your Shipt membership may change.

    3. What happens if I have multiple cards saved on my profile?
       You can have multiple cards saved on your account. Keep your Visa consumer credit card used to enroll in this Shipt offer set as your default payment method to ensure that you can receive free delivery on every order over $35.

    4. My credit card was recently stolen or lost. I now have a new credit card number, what is going to happen to my benefit?
       Don’t worry! In order to retain the benefit all you need to do is login to your Shipt account, change your enrolled card and update your payment information with a new qualifying Visa consumer credit card.

    5. My credit card recently expired. I now have a new credit card number, what is going to happen to my benefit?
       Don’t worry!  To retain the benefit, all you need to do is login to your Shipt account and update your payment information with a new qualifying Visa consumer credit card.

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• What is Shipt?

  • Shipt is same-day delivery done right. Available in more than 5,000 US cities, Shipt connects customers with expert shoppers through a user-friendly app to deliver groceries, household essentials, and more from local stores.

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• Account management

  • 1. I’m new to Shipt. How do I activate my offer?
       Go to shipt.com/visa to create a Shipt account and activate your offer.

    2. I’m already a Shipt member, how do I activate my offer?
       You can activate your existing Shipt member benefits from the account section of our web and mobile apps, or any of the Visa promotional banners throughout the apps.

    3. How can I update my account details (i.e. email, password, address, etc.)?
       Click here to access your account settings and edit your details.

    4. Where can I find the end date for my complimentary and/or discounted membership?
       Click here to access your account settings. Under the Shipt and Visa logo, you’ll see a View Details button. Click that to see the timeline of your offer.

    5. How can I cancel the Shipt offer on my Visa consumer credit card?
       We’re sad to hear you want to end your membership!
       
       You can cancel your membership at any time by reviewing your subscription through your Shipt account.
       
       You can also contact us via email at support@shipt.com.

    6. How do I enroll in this offer on Target.com?
       If you signed up for Shipt at Target.com or Target, you will need to cancel your membership as we are unable to support the Visa promotion through Target. Please cancel your Target/Shipt account and sign up at shipt.com to take advantage of the Visa offer.

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