How can we help?


Customer service

  1. Where can I find more information on using Shipt?
    More information including how to order, how Shipt works, and other information can be found here.

  1. I have a Visa consumer credit card but can’t activate my offer with Shipt.  Who do I contact?
    Call, livechat, or email Shipt support for assistance! Chat and phone are best for time-sensitive issues.  
    Phone: 205-502-2500

  1. Something’s wrong with my order. Who do I contact?
    Oh no! We’re sorry to hear that you had issues with your order.  You can report an item issue through the Shipt app or website.

    Log into your account and select "Orders."
    Select the order that had an issue.
    Find the item(s) you would like to report.
    Select "Report issue."
    When prompted, choose the issue reason.
    This will automatically send an email to our support team. We will follow up with you via email within 24–48 hours.

    Please note that there is a 7-day limitation for reporting issues on an order.

    For immediate assistance, you can contact our support team by selecting Live Chat at the bottom of the page or by calling us at (205) 502-2500.

  1. I need help with my Shipt membership. Who do I contact?
    Call, live chat, or email Shipt support for assistance!
    Phone: 205-502-2500

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