We’re sad to hear you want to end your membership!
You can cancel your membership at any time by reviewing your subscription through your Shipt account.
You can also contact us via email at support@shipt.com. Due to unusually high volume, our current response time is 3 - 4 days. Our team is working hard to respond to requests quickly and will provide you with a confirmation email as soon as possible.
Thank you for your patience as we continue to improve delivery availability and support response times.
We hope so! Click here and enter your zip code to see what stores we serve in your area.
If we aren’t in your area yet, don’t worry! We are always expanding our service and hope to deliver to you soon. Enter your zip code and then email to be alerted when we launch in your area!
We obtain various consumer reports for independent contractors in compliance with state and federal employment laws. This comprehensive background check is performed through a national third party vendor and includes searches of multiple federal databases. We currently use a third-party service called Checkr for our background checks.
Oh no! If an item is missing, damaged, or incorrect on your order, you can request a refund within 7 days. It's our goal to deliver the right items on time, and make your life easier. If there is an issue with an item, please tell us in the Shipt app by leaving feedback for that item.
Our awesome support team will be in touch!
