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How do I cancel my membership?

You can cancel at any time by reviewing your subscription information through your Shipt account.

  1. Log into your account at or via the Shipt mobile app.
  2. Navigate to your account page.
  3. Locate your membership plan then select View details.
  4. Next, select Cancel Membership
  5. Choose your reason for cancellation then select Continue.

If you'd prefer to cancel by contacting our 24/7 customer support team, you can call us at (205) 502-2500, begin a chat by clicking Live Chat in the bottom right-hand corner of the page, or email us at

A confirmation email will be sent to the email address associated with your Shipt account as soon as your cancellation has been completed.

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