No, a Shipt membership is not required to shop with your SNAP EBT card. However, you will need a Shipt account to place an order. You would also need a second form of payment for any delivery fees, service fees, tips, etc. One benefit of purchasing a membership is $0 delivery fees on orders of $35 or more.
No, there is no order minimum to place an order. However, Shipt customers who place an order for less than $35 will be charged a $7 fee.
Shipt customers who don’t have a membership may be charged additional delivery or service fees at checkout.
You can edit the amount you want to charge to your EBT card at checkout:
To check your SNAP EBT card balance tap Check SNAP EBT balance below your EBT card information and enter your PIN.
Your EBT card will be charged as soon as your order is created. If any items paid for with your EBT card are out of stock or unable to be delivered you’ll receive a refund for those items and a refund receipt will be sent to the email associated with your Shipt account.
No, delivery fees and other associated fees cannot be paid for with SNAP benefits. Only state-mandated bottle deposit fees can be paid with your SNAP benefits. All other fees will be charged to your secondary payment method.
Your additional payment method will be used for any remaining total not covered by the EBT card amount applied to your order, including:
Yes, we accept multiple payments on a single order so that you can buy non-SNAP products with an alternative payment method.
Yes, you can add items to your order up to an hour before your delivery or pickup window begins.
To increase the amount charged to your EBT card after adding additional SNAP-eligible items, return to the payment details section of your order and select Update Amount. You will then be prompted to enter the additional amount you'd like to charge to your EBT card and to enter your PIN.
If you do not opt to increase the amount charged to your EBT card, and the cost of the additional SNAP-eligible items exceeds the original SNAP EBT order total, these items will be charged to your secondary payment method.
If you don’t see SNAP EBT as a payment option, first ensure that your Shipt app is up to date. If you are still having trouble using your SNAP EBT card, please contact our support team via:
Keep in mind that Shipt only offers SNAP EBT with Meijer and Target in select states at this time. If SNAP EBT is not available in your area, be sure to check back in later as we will be expanding participation to more retailers in the future.
No, Shipt customers can only have one EBT card registered to their account at a time.
If you want to add a different EBT card to your account, you must delete your original EBT card before adding the new one.
Shipt only accepts SNAP EBT with Meijer and Target in select states at this time.
Please note that Shipt will be rolling out SNAP EBT to more retailers and states in the future, so if you aren’t seeing this as a payment option in your area yet, please check back soon.
SNAP benefits are state-based programs, and each state sets requirements to determine participant eligibility. Visit https://www.fns.usda.gov/snap to learn more about SNAP eligibility
You can visit https://www.fns.usda.gov/snap/eligible-food-items for the USDA website's current list of USDA SNAP-eligible food items.
Items that meet USDA SNAP eligibility guidelines will have an “EBT-eligible” badge in the Shipt app.
At this time, Shipt does not accept EBT Cash or WIC as forms of payment.
In case an item is out of stock, we encourage you to select EBT-eligible backup items as a second choice while shopping in case your first choice is unavailable. EBT-eligible backup items will be charged to your EBT card as long as the price of the backup item does not exceed the original SNAP EBT-eligible total. To learn more about backup items, click here.
You can also choose between three different substitution instructions for your Shopper: “Contact me so I can choose,” “Choose for me,” or “Do not substitute.” To learn more about substitution instructions, click here.
If you opt not to choose a backup or a substitute, any out-of-stock items initially paid for with an EBT card will be refunded back to the EBT card. You’ll receive an email with the amount refunded to your EBT card and your new SNAP EBT balance.
Any canceled items initially paid for with an EBT card will be refunded to the EBT card. You’ll receive an email with the amount refunded to your EBT card and your new SNAP EBT balance.
Please note that Shipt cannot provide refunds by cash, credit card, or Shipt credits for items purchased with an EBT card.
You can report an item issue through the Shipt app or website to request an item refund.
If you need additional assistance, please contact our support team via Live Chat on our webpage, call us at 205-502-2500, or email us at support@shipt.com.
The Supplemental Nutrition Assistance Program (SNAP) is the largest federal nutrition assistance program. SNAP provides benefits to eligible low-income individuals and families via an Electronic Benefits Transfer card. This card can be used like a debit card to purchase eligible food in authorized retail food stores. Visit https://www.benefits.gov/benefit/361 to learn more.
Electronic Benefits Transfer (EBT) is an electronic system that allows a Supplemental Nutrition Assistance Program (SNAP) participant to pay for food using SNAP benefits. When a participant shops at a SNAP-authorized retail store, their SNAP EBT account is debited to reimburse the store for purchased food. EBT is used in all 50 states, the District of Columbia, Puerto Rico, the Virgin Islands, and Guam. Visit https://www.fns.usda.gov/snap/ebt to learn more.
The SNAP Membership offers all the same benefits as Shipt Membership plans. Benefits include $0 delivery fee on all orders $35+*, personalized shopping with the ability to add your favorite shoppers to your Preferred Shoppers list, exclusive deals and discounts, 24/7 customer service, and more member-only perks throughout the year. You can also take advantage of other Shipt benefits, like setting Dietary Preferences, adding Special Requests to help shoppers find specific items, and getting delivery often in as soon as 1 hour.
*Note: Deliveries under $35 with a membership will incur a $7 fee. All orders with alcohol (where available) may incur a $7 alcohol fee. Service fees may apply and will vary by retailer and location. See Terms of Service
You can choose whichever membership works best for you! There is currently no difference in benefits included as part of these membership plans - the only difference is in our verification process.
For the Student Membership, you’ll need to verify your student email once a year. Student pricing is available for a maximum of four years.
For the SNAP Membership, you will be required to enter your EBT card number and 4-digit PIN to sign up. You may be asked to verify your EBT card semi-annually. SNAP membership pricing is available as long as you verify your SNAP-eligible status.
SNAP EBT cards can only be used to purchase eligible food products. They cannot be used to purchase membership, any service fees, or shopper tips.
Only SNAP EBT recipients are eligible to purchase a SNAP membership plan. You’ll be required to enter your EBT card number and 4-digit PIN to move forward with the purchase.
If you’ve already added your SNAP EBT card to your account as a payment method, you’ll only be required to enter the card PIN to move forward with a membership plan purchase if you haven’t checked your SNAP EBT balance in the last 60 days.
You can contact Shipt Support to switch your current membership to a SNAP discounted membership plan. You’ll be required to enter your EBT card number and 4-digit PIN to complete sign-up, and you may be asked to verify your EBT card semi-annually.