How can I change my membership plan?

Related questions:

• Where and how soon can I pick up my order?

  • Your pickup order will be available as soon as the beginning of your delivery window, or when you receive a pickup ready notification, whichever comes first. Your shopper may also contact you to coordinate timing.

    To know where to pick up your order, you'll receive instructions when you place your order. We encourage you to communicate with your shopper to establish a solid estimated time of arrival within your pickup window! Additionally, your shopper will contact you when they've finished shopping and are headed to the designated pickup location. 

    Once you arrive, it could take around 5 minutes for the shopper to bring the order to your car. Your shopper will be happy to load your bags. Just let them know where and they'll do the rest! If you have any issues or are unable to reach your shopper to decide on a time, please give us a call at 205-502-2500 or join LiveChat and we will be happy to help! 

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• What if the store is out of something that I ordered?

  • At checkout, you will select your Substitution Instructions for how you would like your shopper to handle out of stock items. 

    • Contact me: Your shopper will ask you about every item that is out of stock and offer substitutions suggestions. 
    • Choose for me: The shopper will use their best judgement to find a good substitute if none are available. They will only contact you as needed.
    • Do not substitute: The shopper will not look for substitutes. 
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• Where are the Shipt offices located?

  • We are based in Birmingham, AL, where we were founded. We love our Magic City! 

    
    

    We also have an office in the heart of San Francisco, CA.

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• How can I reset my password?

  • If you have forgotten your password, you can reset it using either the app or the website by following the directions below.

    • Open the Shipt app and select Sign in or go to shipt.com/shop. 
    • Under the email and password fields, select Forgot password?
    • You will be directed to a new page and asked to enter your email. Be sure to enter the email address that's associated with your Shipt account.
    • Select Email instructions as shown below.

    

    • You will receive an email from Shipt that lists the password requirements. 
    • Click Update password at the bottom of the email. 
    • You will be directed to a new page and prompted to enter a new password.*
      *Note: For security purposes, you will have a limited amount of time after receiving the reset password email to update your password. If this time limit expires, you will need to go back to the login screen and select Forgot password? again.
    • Return to the login screen and enter your email and new password to log into your account.

    
    

    If you are still experiencing issues, you can contact our support team via LiveChat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

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