If your order is being shopped within an hour of your delivery window, then your shopper is at the store working on your order.

If your order is being shopped more than an hour of your delivery window, don’t worry. Your shopper may have selected the ‘shopping’ button to review your grocery list ahead of time.

If you still have questions, then please let us know.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

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