Can I reschedule my order?

Related questions:

• How do I cancel my order?

  • You can cancel your order in the Shipt app up to one hour before your chosen delivery window.

    • Go to ‘Your Orders’.
    • Click on the order you want to cancel.
    • Scroll to the bottom of the order.
    • Select the red ‘Cancel This Order’ button.

    If your shopper has started shopping your order, or if it’s less than an hour before your chosen delivery window, please contact us to let us know that you need to cancel the order.

    You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

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• What days and times can I get groceries delivered?

  • We deliver 7 days a week with the exception of certain holidays. If the store is open, we will deliver to you!

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• How can I order from my desktop computer or laptop?

  • You can visit our website here to order from your desktop computer or laptop! 

    For the best experience, we suggest you use our Shipt mobile app on your iPhone or Android device. 

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• How do I add things to my cart?

  • Easy!
    
    Select the green plus sign next to the item you want delivered to add the item to your cart. 

    You can also click the item to see a more detailed item description, and then select the green plus sign to add it to the cart. When an item is in your cart, you will see a green tag appear next to the item that says 1 in cart.

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